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VoIP FAQs

 

Do you support 911/e911

We use e911 (Enhanced 911) and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.

 

Is there a volume commitment?

No. There's no volume commitment and you can spend your credits at the pace you want. Your balance never expires.


What payment types are accepted?

We accept PayPal, Credit Cards.


What is the minimum deposit amount

Minimum deposit is $25CAD


Do you have DIDs (phone numbers)

At the moment, we have DID numbers available for USA in 49 states and 9 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 30 countries.


How long does it take to port my number

Normally between 2 to 7 business days. We will provide an FOC (Firm Order Commitment) date a few days before which means the date your DID will be active on our network.

 

What's the difference between your value and premium route for USA/Canada.

Value is the greatest price we could find for Canada. This permit us to offer Canada starting with low cents per minute, depending on location. Our value rate is of the best quality we could find and targeted at endusers and resellers who are looking for the best wholesale prices without any volume commitment.

Premium has a flat rate for both USA and Canada and is routed through established and renowned tier-1 carriers always delivering the same level of quality, at a price that is a little higher than our value option. This price is intended to end-users with critical business calls or resellers who are willing to pay a little more for assured quality, but still less than other US48 tier-1 providers. All ICT SIP Business Packages include Premium Routing.

Can I check call details online?

Yes, from your ICT Client area select VoIP Services then Call Detail reports, from there you select the billing date. It is updated every 60 seconds.


Do you offer downloadable call detail reports?

Yes, from your ICT Client area select VoIP Services then Call Detail reports, from there you select the billing date. We also have a spreadsheet version of the cdr which you can download within the Call Detail Reports.


How do I know if a rate has changed?

If we need to change rates on some destination, including raising or lowering a price, these changes are made on the 2nd day of each month at 7PM EST. When you visit our rates you will notice if any changes have been applied.


What are the billing increments?

Depends on your plan, please check your plan for Inbound/Outbound increment billing rates.

Normally on most plans for USA and Canada: 6 seconds initial, 6 seconds increment
Mexico: 60 seconds initial, 60 seconds increment
Normally on most plans for International - World: 6 seconds initial, 6 seconds increment


What does billing increment mean?

It's the way we calculate our rates in order to bill your calls. For example, if you call USA for 10 seconds, you will be charged for 12 seconds (2 x 6 seconds since this is a 6 seconds increment call) of a minute, not the whole minute.

 

Where are you located?

The main office is located in Kitchener, Canada and we also have an office in Montreal, Canada and Merida, Mexico for our South America market. Credit Card charges are made in Canadian Dollars (CAD) Currency by ICT Tech via Internet secure.

 

Do you accept predictive dialer call center traffic? (Dialer/Telemarketing)

We do not accept dialer traffic at this time.

 

Do you accept inbound call center traffic?

Yes.