The ICT Tech Support Messaging Server stores messages and groupware collaboration data on the email server, thus centralizing all business content. MDaemon's WorldClient allows you to share email folders, calendars with free / busy scheduling, contacts, distribution lists, tasks, notes, and documents between users. When paired up with Outlook Connector these groupware items can be displayed in the Microsoft Outlook® client and shared with other Outlook Connector users.
WebMail users can enter personalized signatures, set up "out of office" messages, flag messages, compose messages in plain-text or HTML (including images), and spell check with its local customizable dictionary.
WebMail can be displayed in over 25 different languages, ensuring that your offices around the globe can communicate in their native languages.
Users can also create unlimited personal folders and sorting filters, enabling WebMail to automatically organize your messages on the fly. Filtering rules can be created based on the message sender, recipient, size, content, and more.
WebMail feature allows you to select multiple files and attach them to a message via a simple drag and drop method for greater productivity. This functionality is supported in both the "WebMail" and "LookOut" themes using HTML5 enabled browsers, such as Chrome or Firefox.
WebMail supports adding inline images in composed HTML messages. There are four ways to add an image to a message composed in WorldClient.
WebMail allows users to search their Inbox and other mail folders (including tasks, contacts, and notes) by sender, recipient, subject, and content.
WebMail allows users to create multiple personal and public address books, allowing users to share some contacts while keeping others private.
Manage your appointments and important dates with the built-in calendar with free/busy integration. Use the Scheduling feature to add multiple appointment attendees while avoiding scheduling conflicts.
The "WebMail" and "Lookout" themes now include the ability to display calendars side-by-side for easier viewing.
The Tasks list allows you to keep track of your important to-do lists. The intuitive task list display allows you to keep track of task progress, status, and due dates. Tasks can be prioritized by level of importance, and notes can be entered for each task. Tasks can further be marked as private and assigned to different categories as needed.
Document sharing has been added to provide a central repository for documents to be accessed and shared by designated users. Document folders have full ACL (access control list) controls that can be used to set permissions and sharing rules (e.g., read only, edit, or full control). All file types can be shared through the system. Improved search capabilities make it easy to search shared documents by file name for easy retrieval, review, and attachment to new messages.
WebMail's Contacts and Distribution List management settings allow quick access to all personal and public address books.
The WebMail Mobile theme allows ICT Tech Support users to access their email, calendar, contacts, tasks & notes on their smartphone or tablet. The Mobile theme is optimized for smaller screens.
The included Instant Messenger (ComAgent) plug-in can run in the background and check your account for new mail by querying the server directly, thus eliminating the need to open a browser or keep one open to check your email. It also displays a list of your mail folders and the number and type of messages that each one contains (new, unread, and read). It can be set to launch WebMail and immediately display a specific mail folder, the first unread message, the compose page, or your calendar page.
MDaemon Instant Messenger (ComAgent) can be used to provide two-way address book synchronization between ICT Tech Support Mail Server and the Outlook/Outlook Express address book on each user's local computer. Thus, if you use both Outlook or Outlook Express and WebMail (Web-Based Email) at different times, the address books will match in both products.
WebMail's "WebMail" and "LookOut" themes both include a built-in IM chat option that operates within the same browser window as WebMail. This allows you to view your buddy list and chat with your IM buddies from within any browser through which you can access WebMail, just as when using the Instant Messenger (ComAgent) desktop application.
Instant Messenger (ComAgent) is available for download directly from within WebMail and is installed on the individual's local computer. It is pre-configured for the specific user when downloaded thus limiting the need to configure it manually.
You can use the Email Templates feature to create pre-written common messages, or regularly used blocks of text to insert into messages. There are many uses for email templates, for example, if you frequently use email drafts for commonly sent responses, or commonly used sets of instructions.